All bookings of our virtual tours and events are final upon receiving your payment. ForeverBarcelona will start the production process following your payment.
- CANCELLATION MORE THAN 15 DAYS IN ADVANCE. 20% of the total cost will be kept as cancellation fee, and the rest will be refunded.
- CANCELLATION 14 DAYS OR LESS IN ADVANCE. No refund applies.
- RESCHEDULING: Rescheduling is permitted up to 7 days at no extra cost. Less than 7 days in advance it’ll be considered as a cancellation and no refund will apply.
- SPECIAL GUEST REQUIREMENTS: When you’ve requested special features for your virtual tour that involved an increase in the production costs (such as but not limited to special technology, filming permits, etc.), and such extras were itemized in the tour quote, no refund of such extras will be given.
- Refunds will be sent back to your credit card (if you paid online) or via Paypal (if you paid via Paypal), unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
- No refund will apply when service has already been provided, either fully or partially.
