- Client is responsible for booking their tour/s for the correct date. If the client provides a wrong date for their tour, ForeverBarcelona will try to provide a guide for the new date (either from our team or an outside collaborator). If ForeverBarcelona wasn’t successful providing a guide, the tour/s will be considered cancelled and Cancellation Fees will apply. In all cases, if tickets had already been bought before the client realizes the tour was booked for the wrong date, such tickets will be lost and no refund of their cost will apply.
- Client is responsible to inform on meeting point no later than 72 hours before tour starting time: Either if the client booked the tour before knowing the exact place where they’ll be staying, or if there was a hotel change, the client is responsible for informing Foreverbarcelona of the right meeting point at least 72 hours before the due starting time of their first booked tour. We can’t be responsible for wrong addresses provided by the client: time wasted due to wrong addresses or missing meeting points will be time wasted from the tour and no refunds nor compensations will be provided in such cases.
- Client is responsible to be on time: Foreverbarcelona is not liable for reduced itineraries due to late start or delays by the client.Tour time starts counting from the time agreed with the client to meet the guide. If the client is late, it’s time wasted from the tour. There are no refunds for wasted time when clients are late: tours must finished at the time that was planned upon booking.
- Client is responsible for their own safety and their party’s. That includes crossing roads/streets, going up/down stairs or steps, wearing seatbelt inside vehicles… Foreverbarcelona is not liable for any injury, damage, loss or accident incurred during the tour.
- Foreverbarcelona reserves the right to terminate any tour due to unreasonable behavior of the client.
- Luggage and personal effects are carried entirely at the owner’s risk. Foreverbarcelona is not liable for damage, loss or other irregularity incurred during our tours.
- Client is urged to acquire adequate insurance to cover any loss as a consequence of flight/cruiseship cancellations/delays, personal illness and other circumstances beyond Foreverbarcelona’s control that might cause the tour to be cancelled. Foreverbarcelona is not liable for any delay or irregularity of this nature, nor any expenses resulting from them.
- Itinerary: We’ll stick to the agreed itinerary as much as possible, but we reserve the right to change the itinerary and timings depending on weather conditions and unpredictable events caused by traffic, demonstrations, works in progress… as well as ticket availability when we pre-book tickets for the visited sites. Our itineraries are based on the typical tourist pace: not too rushed, but not too relaxed. Our guides handle the tour rhythm in a pleasant way, but it’s the client responsibility to follow the guides indications so we can cover everything that was planned. Foreverbarcelona will not be responsible if there wasn’t time to visit all the promised sites in the itinerary. No refunds for itinerary changes.
- Food: In lunch stops and epicurean tours, client is responsible for telling the tourguide about any food allergies or intolerances they might suffer so we can help choosing your food. The client takes full responsibility for the food that he or she decides to eat, and Foreverbarcelona will never be liable for any health issue resulting from the food/drinks eaten/drunk during a tour. No food or drink to be consumed inside vehicles except by permission of the driver.
WHEELCHAIR AND OTHER WALKING AID DEVICE USERS
- Timing and itinerary. Moving around by wheelchair or using strollers and other walking aid devices considerably slows down the tour pace and therefore there might not be enough time to cover everything as descried in our website. Please check with us before booking your tour, so we can assess what can be realistically done in the time you intend to book.
- Pushing the wheelchair. Our guides should never push a client wheelchair: they have not received any specific nor professional training to push wheelchairs. It is the client’s responsibility to ensure the mobility of every member of his/her group. When a client or member of his/her group moves around using a wheelchair, another member of the group must be responsible for pushing it. If no member of the group is able to push the wheelchair, then the client should use a scooter or motorized wheelchair that requires no pushing.
- Guides pushing the chair – disclaimer and responsibilities. In the event that on the day of the tour there was no one in the group able to push the wheelchair and the wheelchair was not motorized, the client might ask the guide to push:
- Our guides are entitled to refuse to push if asked, even if that means that the tour cannot proceed. No refunds will be given in such case.
- If the guide accepts to push, then all responsibility for the pushing will rely exclusively on the client: the client consciously releases the guide and ForeverBarcelona from any responsibility and under no circumstances the guide or ForeverBarcelona shall we be liable for direct, indirect, incidental, consequential, special or any other damages arising out of the guide pushing the wheelchair. The client shall also indemnify and hold the guide and ForeverBarcelona harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s and medical fees, arising out of any issue resulting from the guide pushing the wheelchair.
- Walkers and other walking aid devices. Clients must be able to carry their own walkers or other walking aid devices at all times or someone in their party must be able to do it for them. Under no circumstance our guides will be made to carry walkers or other devices for the totality or most of the tour length. If help is only required occasionally, such as in case of stairs, and no one else in the group is able to carry the walking devices then, ForeverBarcelona must be informed before booking of the weight of the devices, so we can evaluate the possibility of asking the guide to help. We reserve the right of refuse or cancel a booking if we consider that carrying walkers or walking aid devices could harm our staff. Any applicable refunds will be handled according to our Cancellation Policy. We strongly advise clients to inform us of any help needed BEFORE booking, to prevent any cancellation fee that could be applied if the help request was made after the booking and we couldn’t accommodate it.
- Guides carrying walkers and walking devices. We cannot guarantee our guides will be able to help carrying devices up and down stairs, but we can provide stair-free alternatives even if that might imply reducing the original itinerary. No refunds or complimentary extra time will be given in such case.
- If the guide accepts to carry the walkers or walking devices at some point, then all responsibility will rely exclusively on the client: the client consciously releases the guide and ForeverBarcelona from any responsibility and under no circumstances the guide or ForeverBarcelona shall we be liable for direct, indirect, incidental, consequential, special or any other damages arising out of the guide carrying the walker or walking devices. The client shall also indemnify and hold the guide and ForeverBarcelona harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s and medical fees, arising out of any issue resulting from the guide carrying such device/s.
