I NEED TO BOOK A TOUR
- If you need a last-minute booking for tomorrow but our office is already closed, I’m afraid we won’t be able to provide a tour as we can’t arrange tours when the office is closed.
- If you need a tour for Saturday, Sunday or Monday, but it’s Friday after 5PM (Spanish Time) or already the weekend, I’m afraid we won’t be able to provide a tour as we can’t arrange tours when the office is closed.
- If you need a tour for later, please send us our website contact form and we’ll get back to you on Monday.
I HAVE ALREADY BOOKED A TOUR AND I HAVE AN EMERGENCYIf you need a last-minute change, please check this section of our Terms and Conditions first.
CALL YOUR TOUR GUIDEIf you need to contact us regarding a tour for tomorrow, the weekend or Monday and our office is already closed, THIS IS THE FASTEST WAY TO SOLVE ANY ISSUE. You’ll find her/his cellphone number in the email confirmation we sent you upon booking. If your guide doesn’t pick up the phone (they might be in a tour, or be sleeping if it’s late at night, or just not hear it), please leave them a voicemail and/or send them a text message (SMS or whatsapp) – otherwise your guide might just dismiss a last call. Make sure to state your name AND date of your tour in your message, so your guide can quickly identify you.
USE OUR EMERGENCY EMAIL
Weekends are our bookings team day off, but if you send us an email to email@example.com, it will be forwarded to their personal email accounts. We cannot guarantee they’ll see it right away – unfortunately we are a small company and can’t afford a 24/7 customer service yet – but they are likely to check their emails at some point (as anyone does!), and they’ll take action as soon as they read it.
Please do not send us other emails to check if we’ve read it: that’ll only slow down our capacity of answer. But do email us if your situation changes and you need to provide new data about your case.
PLEASE NOTE that our team cannot get you extra tickets for Park Guell or Sagrada Familia when the office is closed. If someone is joining you last-minute, we’ll do everything that is in our hands to accommodate them, as soon as we are back to the office (assuming your tour hasn’t taken place yet). Please understand that since in most sites tickets sell out, we cannot promise we’ll be able to find extra tickets last-minute.
This email is for emergencies only . If our team considers your request was not an emergency after all, we reserve the right to get back to you on Monday when our team is back to the office. Last-minute tour requests sent to our emergency email will be ignored.
SEND US A WHATSAPP MESSAGE
Our boss Marta receives on her personal phone the company Whatsapp messages at +34 695850419 (whatsapp only – this line is not configured to receive phone calls nor SMS).
She regularly checks her phone during daytime and is likely to be able to help you, but she’s not on duty 24/7 as she needs to attend to her tours and personal commitments.
I NEED SOMETHING ELSE
For any other instances, please email us and we’ll get back to you as soon as our office is open again (either next day or Monday, as applies).