- Gift certificates are valid for the tour/s specified on the gift certificate, or for the exact amount specified on them to be used as credit to book tours.
- Gift certificates are personal and nontransferable, only valid for the person/s specified by the buyer as “recipient” or “holder” when buying the gift certificate (unless expressly specified on the gift certificate). If a recipient change was needed, the buyer absolutely needs to contact us so we can study the case see if an exception could be made.
- Gift certificates are only valid during the time frame specified on the certificate. If the recipient wasn’t able to arrange any date for the required year, one year extension will be available for a fee (consult us).
- Gift certificates cannot be exchanged for cash.
- We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
- The recipient of the gift certificate is responsible of contacting Foreverbarcelona at least 2 weeks previously to the tour date they wish to book. We cannot guarantee our team will have availability for requests received less than 15 days in advance, although we’ll do our best to provide a tourguide even if it has to be someone from outside our official team. Some sites might be already sold out when contacted 15 days in advance or less. No refunds will be given in such case.
- Cancellation policy applying to Gift Certificates. No cash refunds will be given. A cancellation fee will be calculated the same way it applies any other tour, if the holder was entitled to a refund was needed, the refund will be given in the form of another gift certificate for the refund amount and a 1-year validity (unless otherwise agreed with the holder).
