On deposits, cancellations, currencies and payment methods.
HOW MUCH DO I NEED TO PAY TO SECURE YOUR SERVICES?
Full payment is required in order to secure our services (except payments over €1000, for which the client can request to enter a payment plan.
I only wish to pay a deposit. Can I still book a tour?
Only if your total booking is over €1000 and you enter a payment plan.
Last minute reservations
You will still be asked to send us your full payment in order to complete your booking (no cash payment on the day of the tour). And because we need a certain amount of time to organize your itinerary, you’ll be given a deadline to send us your payment. Should we miss your deadline, we’ll likely not be able to provide the tour. In such case we’ll send you a refund of your payment minus the refund fees that apply.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our booking engine accepts only credit cards (Visa, Mastercard and Amex), processed via a secure online payment platform.
If you are booking by email, we’ll provide a secure link from our website so you can make your payment online using your credit card (Visa or Mastercard). If you prefer to pay via PayPal, we’ll be glad to send you a Paypal Money Request instead (however that will have an extra cost to cover any Paypal commission).
You can also send us a bank transfer, but please take into account that international bank transfers take several days to arrive, this is why I only accept payments sent by bank transfer until 2 weeks before the tour takes place. Please make sure to send us a copy of the transfer receipt/prove ASAP, so we know it’s been sent and can keep an eye on my account and secure a guide for you.
Please note sometimes banks charge commissions for bank transfers: if we happened to receive less money than agreed, the difference will have to be paid cash on the day of the tour.
WHY DO YOU ASK FOR SHIPPING INFORMATION?
All our accounting is totally legal. VAT is included, and therefore we produce an invoice for each service we give. In Spain invoices must include the client name, full address and tax number (if there is one). That’s why we configured our system to ask for it. We will not be sharing it with anyone else, and it’ll be for our accounting records only.
WHAT IS YOUR CANCELLATION POLICY?
You can check it out here.
More about Payment in our Terms & Conditions.
