On deposits, cancellations, currencies and payment methods.
HOW MUCH DO I NEED TO PAY TO SECURE YOUR SERVICES?
Full payment upfront is needed in order to secure our services.
We have listened to our customers, the majority of which prefer not to carry large sums of cash when they travel: they prefer using a credit card instead, make one single payment and not to have to worry about further payments.
Can I pay only a deposit instead of the full amount to secure my tour?
We provide payment plans for bookings over €1000 and €2000 made enough in advance. For smaller amounts, full payment upfront is required.
I don’t wish to pay anything in advance. Can I still book a tour?
We are afraid that we can only secure a tourguide for you after at least a deposit has been sent, and then the full payment is required no later than 48 hours before the tour date. If you don’t feel comfortable sending your payment in advance, then you might want to take the chance to contact us last-minute (see below).
Last minute reservations
Although a deposit is usually required, in the case of last minute reservations each case will be studied separately and offered a suitable booking/payment option that might or not include a deposit/payment, depending on the specific situation.
Please take into account that in high season we are hardly ever able to provide a tour guide last-minute, as we usually get fully booked even weeks in advance.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our booking engine accepts only credit cards (Visa & Mastercard), processed via a secure online payment platform.
If you are booking by email, we’ll provide a secure link from our website so you can make your payment online using your credit card (Visa or Mastercard). If you prefer to pay via PayPal, we’ll be glad to send you a Paypal Money Request instead (however that will have an extra cost to cover any Paypal commission).
You can also send us a bank transfer, but please take into account that international bank transfers take several days to arrive, this is why I only accept payments sent by bank transfer until 2 weeks before the tour takes place. Please make sure to send us a copy of the transfer receipt/prove ASAP, so we know it’s been sent and can keep an eye on my account and secure a guide for you.
Please note sometimes banks charge commissions for bank transfers: if we happened to receive less money than agreed, the difference will have to be paid cash on the day of the tour.
WHY CAN’T I PAY WITH TRAVELER CHECKS?
Unfortunately, in Spain is getting more and more difficult to cash traveler checks as banks don’t seem to trust them much. we’ve spent a lot of time during tours trying to find a bank where our clients could cash theirs… So we totally recommend to avoid them when coming to Spain as you’ll be going through a lot of trouble with them…
In the other hand, no bank would accept to cash us a traveler check that had been bought and signed by a someone else unless that person (i.e. the client) was present.
WHY DON’T YOU TAKE USD OR OTHER CURRENCY?
The only valid currency in Spain and most countries of the European Union are Euro, and that’s the currency we use to calculate our fees. Since exchange rates are constantly updating it’d be too difficult to be constantly recalculating our tour prices to adjust them to other currencies.
Make sure you depart your country with enough euros to pay for your first expenses (taxi from the airport, food and refreshments…). You’ll be able to change your USD or other currency when you get to Barcelona. Money can be exchanged in banks (mornings Mon-Fri only!), exchange points (commissions will be charged) and hotels (commissions charged aswell).
WHY DO YOU ASK FOR SHIPPING INFORMATION?
All our accounting is totally legal. VAT is included, and therefore we produce an invoice for each service we give. In Spain invoices must include the client name, full address and tax number (if there is one). That’s why we configured our system to ask for it. We will not be sharing it with anyone else, and it’ll be for our accounting records only.
WHAT IS YOUR CANCELLATION POLICY?
You can check it out here.
More about Payment in our Terms & Conditions.